What People Say About SymVolli

" It has increased order success rate, and protected and increased margins..."

Rationalisation of 12,000-13,000 product variations down to 57

Sales process reduced by 60% - 70% with a time saving of 50%

1.5 years down to weeks in training time to onboard new sales staff

The Company

The National Domelight Company, a family-run company trading successfully for over 30 years, are specialist suppliers of Domelights, Rooflights, Skylights and Smoke Vents to roofing contractors and builders, to developers of commercial and residential property, and to private individuals.

The National Domelight Company’s experienced staff are required to advise on specific industry policies and regulations, and, from the range of top quality products that they have to offer, give impartial guidance as to which product would best meet the client’s requirements. The decision might come down to price, but the information given to the client is of the highest quality so that trust is built and a good relationship is established.

The Challenge

To be able to address the clients requirements in the most efficient way, reduce the number of man hours spent on inserting and maintaining products. Create a more complex sales situation that is able to understand a clients requirements and offer the appropriate solutions.

The Solution

SymVolli’s product configurator allowed for the rationalization of the twelve to thirteen thousand product variations down to fifty-seven product variations. Using SymVolli’s quotation features, the quotations sent to clients has been standardized and personalized across all product ranges so that it is easy for the client to view and compare all the options. SymVolli is also used to track offline marketing activities.

“We used to produce 25 quotes per day each taking 15 minutes on average, nearly one man day. This has been reduced to less than half a man-day in total for across all four sales people thereby allowing them to spend more time with the clients to build a strong relationship based on the service being given to the client. It has increased order success rate, and protected and increased margins.”

Scott Couldrey, Managing Director - NDC

Testimonials

"We now have a system that logs customer calls, book appointments, and a price book that holds the products the system design specification is built from. We had around 20 template documents, now half a dozen. Benefits, the time saving in producing the customer ‘package’ (around 3 hours plus, now 20 minutes from start to finish for a large complex job) plus we have a central database of products and a flexible system that can grow & adapt."

Neil Jones, Frontline Automation
"Prior to using the system, our sales planning and forecasting was somewhat subjective with sales people creating a pipeline based upon their personal opinion. Using the system has ensured that all opportunities were qualified and quantified against a specific set of criteria that immediately changed the perception of the sales team. Accountability became the norm and within three months an improvement of 15% in predictability was apparent."

General Manager, Security Products Manufacturer
"SymVolli has helped us to be proactive in the delivery of IT support services to our clients as well as being able to produce management reports whenever they are required in an instant - instead of taking on average one and half hours at the end of week. A discipline has also been instilled into our operation, due to the simple fact that everybody is using a standard best practice help desk process that meets our needs."

Anne Stokes, Managing Director, Streamwire