Operations Challenge: Cross Department co-operation
Challenge: In certain scenarios a salesman may only be concerned with selling and only when the sale is concluded is operations consulted about delivering the product or service.
A lot of people will say that sales start AFTER the sale. Customer service is the best way of keeping client retention and delivering the product when promised without jeopardising operations manpower is the first step.
With SymVolli the responsibility of setting the revenue forecast is a necessary and integral part of the system and can assigned to sales enforcing the need to consult and communicate with operations.
If we go one step further, operations themselves can be part of the system so that they can input revenue forecast dates themselves. So in one system you can have sales saying when the order is coming in, how much and what it consists of, BUT operations can set the time when they are best able to deliver this.
The end result is better communication between the different functions of the business.
